Terms of Use - Top10Wood
Please read the following terms and conditions carefully. The use of our services is subject to your compliance and acceptance with the following statements.
Once you subscribe or use any of our services, you agree that you have read and understood the terms and conditions and ready to bound by the below statements.
Note: In these Terms, references to ‘you’, ‘your’, ‘user’ shall mean the end user accessing the website, and ‘we’, ‘us’, ‘our’, ‘Company’ shall mean Wooden Street.
General
The website Top10wood is an e-commerce portal, owned and operated by the Company. Use of the website is subject to your acceptance without any modifications to all the terms and conditions made by the Company, as its sole discretion and stated on the website.
User will agree to the terms and privacy policy of the Company by:
- Using the services and facilities provided by the website in any way.
- Browsing the content on the website.
The Company shall not be required to notify you about the modifications made in the terms; the revised terms should be determined by checking the website on a regular basis. Use of services and facilities on the website is subject to the current version of the policy, hence to know about any updates in the policy shall be the sole responsibility of the user.
Product Policy
The product shown in the image is a reference product and the new manufactured product can look different from the one shown in the image due to various factors like lighting, manual polish, wood’s texture, etc.
Top10wood products are available in a fixed set of Finishes. So please discuss the finish you need with our customer support team once in order to receive the best quality product.
Please note that in case of Solid Wood products, slight grains would be visible. There may be a slight variation in finish between the actual product and the 3-D designs which are being displayed on our website.
Services
*Open delivery is not provided so kindly check the packaging thoroughly and if you find the packing in torn condition then please make a remark on the receipt before accepting the damaged packing such as ‘Goods received with damaged packing’.
** Difference in terms of shades and texture and Design may occur. Since it is handmade and no two wood texture are same since it is a natural product. Because of screen quality and camera used, fabric used(if any) may differ in color.
**After opening the package if the goods are also found in damaged condition then you need to inform us/email the picture of the damaged product to us within 2-3 days of receipt of the goods with order reference number at:-Toptanwood@gmail.com
We shall evaluate the extent of damage and let you know if this can be easily fixed locally (minor/moderate damages) and shall send the required material and also bear the reasonable local carpenter cost Or, this needs to be replaced/returned by us (major damages).
***Please save the packing material with you until we reach to an outcome, as you have to take care for the repacking of goods in case of replacement by us. In exceptional cases if we are unable to provide replacement, we reserve the right to refund with 3% deduction(Payment gateway fees) once we arrange product pick up.
****No cancellation is allowed.
***On accepting this terms and condition customer also accepts that there might be delay in the dispatch and delivery of the product 2-3 times the delivery time promised. Since the products are handmade and all products are made to order. No Cancellation and refund will be allowed!!
Ground floor delivery is provided. Customer can coordinate with the delivery person for any change (at his/her own cost).
**Our products are backed by a warranty period of 36 months*, covering any manufacturing or workmanship defects occurring during this time. This warranty applies specifically to furniture used in normal household conditions.
Effective for products purchased after February 12th, 2024, this limited warranty does not extend to the following:
1. Normal wear and tear resulting from extended use.
2. Minor cuts, scratches, or damages arising from improper cleaning methods or accidental impacts.
3. Damages incurred due to incorrect installation or assembly performed by the customer.
4. Instances where products were stored, assembled, or installed improperly, used inappropriately, or cleaned with incorrect methods or products. For instance, upholstery furniture may lighten if exposed to direct sunlight over time.
5. Cracks formed due to product displacement.
6. Wood decay caused by prolonged exposure to water.
7. Natural expansions and contractions of solid wood in response to seasonal climate variations. These are inherent characteristics of solid wood and are not covered under warranty.
8. Natural wood features such as joint lines or wood grains, which are not considered defects.
9. Claims for seasonal splits or joint openings are limited to the warranty period from the date of purchase for solid wood furniture.
10. Upholstery fabrics, such as seat covers, do not fall under warranty coverage. For upholstery products, the warranty applies solely to the frame and mechanisms, if present.
11. Non-standard dry-cleaning procedures or the use of harsh chemicals.
12. Per industry standards, slight unevenness of up to 5 mm due to floor and surface level differences is considered acceptable and is not covered under warranty.
Top10wood will not be liable if the customer is not available at the deliver location.
Request to change the address should be advised before dispatch of product (for products with production time 4-5weeks) Request should be via email and via call.6378316467
